Artificial intelligence in customer service offers the opportunity to provide fast and efficient customer service around the clock through automated support systems. In addition, AI enables personalised customer service by using data analysis to identify and respond to individual needs and preferences. In this 25-minute online talk, Stephen Hopson, Sales Manager at Conntac GmbH, discusses the opportunities and potential that AI offers us in the area of customer service. Get an insight into the following topics:
- AI simply explained
- Application of AI in customer service
- The future of AI in customer service