Conntac Knowhow

In our Knowhow you will find information and explanations on topics that move us.

• 2.4 GHz

• 5 GHz

• 5G mobile communications standard

• Average Handling Time (AHT)

• Customer Experience

• Customer Self-Service

• Customer Service 4.0

• Fibre optics

• Fibre to the Building (FTTB)

• Fibre to the Curb (FTTC)

• Fibre to the Desk (FTTD)

• Fibre to the Home (FTTH)

• Fibre to the Node (FTTN)

• Fibre to the Room (FTTR)

• Fibre to the X (FTTX)

• Net Promoter Score

• Quality of Service

• Self-Service

• Self-Service Apps

• Technical customer support