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Online Talk

AI in Customer Service

What opportunities and potentials await us?

03.12.2024

10:00

Stephen Hopson

English

online

AI in Customer Service - What opportunities and potential await us?

Artificial intelligence in customer service offers the opportunity to provide fast and efficient customer service around the clock through automated support systems. In addition, AI enables personalised customer service by using data analysis to identify and respond to individual needs and preferences. In this 25-minute online talk, Stephen Hopson, Sales Manager at Conntac GmbH, discusses the opportunities and potential that AI offers us in the area of customer service. Get an insight into the following topics:

  • AI simply explained
  • Application of AI in customer service
  • The future of AI in customer service

 

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    AI in Customer Service - What opportunities and potential await us?

    03.12.2024

    10:00

    Stephen Hopson

    English

    online

    FAQ

    Is the Online Talk free of charge?

    Our event is free of charge for you. We only need the data requested in the registration form.

    Which tool is used?

    We use Microsoft Teams for our online talks. Participation is possible via browser, so no downloading of the app is necessary.

    How does the online talk work?

    One hour is scheduled for the entire online talk. The procedure is roughly as follows:

    • Greeting
    • Talk (approx. 30 minutes)
    • Time for questions, which can be asked via chat

    Will the event be recorded?

    Yes, the talk will be recorded and can be requested in the Conntac media centre after the event. However, faces and names will not be visible afterwards.

    What do I do if I can't take part after all?

    If you are unable to attend, please send a short message to [email protected].

    Does participation create an obligation?

    No, there is no obligation to participate in our online talk. However, if you are unable to attend, please send a short message to [email protected].

    Our Code of Conduct

    We reject any form of discrimination at all our events.

    Do you have questions about the event? Simply get in touch with us!

    Nathalie Kohlhund

    Nathalie Kohlhund

    [email protected]