The #1 Partner for your Service Transformation

Reduce the workload on your service hotline, cut processing times and costs in the service centre & field service and take your customer and user experience to the next level.

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Effective solutions for your service centre and beyond.

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Support

Help your customers to help themselves. 80 % of customers help themselves thanks to self-service.

Convert

Onboard new customers quickly and easily and utilise up- and cross-selling potential.

Empower

Support your service agents & technicians on the way to work, during and beyond. Reduce your average service processing time by up to 70%.

Supervise

Analyse detailed real-time data and derive important measures. GDPR-compliant.

We empower consumers and professionals.

The #ConntacWay

The all-in-one service platform for technical support, especially for Internet providers, network operators and public utilities, starts where other solutions have long since reached their limits.

We have specialised in creating intuitive and interactive solutions that optimally support both consumers and professionals with technically complex problems. Whether at home, on the move or at work.

Our solutions consist of a smartphone app for consumers and professionals and the Conntac dashboard for service staff and managers, thus creating the perfect balance between independent, digitally guided processing of tasks and the bridge to real human contact in service cases - whenever necessary.

Conntac differentiates itself through a consistent ‘user-first’ experience, intuitive and well thought-out user interfaces at all levels with simultaneous technical depth.

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Measurement-supported
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User-centric
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Software-as-a-Service
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Hardware-Support
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GDPR-compliant
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Intuitive & innovative UX
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“With the o2 my Service app, we have found the perfect complement for an outstanding customer journey. Our customers can resolve their issues themselves 24/7.”

Christian Schmidtchen

Head of Digital Enablement & Innovation at Telefónica Germany

Stay up to date

press releases

Whether it's new partnerships, product developments or internal milestones — here you can find out first-hand what drives Conntac and how we are helping to shape the future of Self-Service.

Netcom BW: Conntac customer

NetCom BW relies on Conntac self-service solution

28.5.2025

The new app called NetCom BW hilft, provided by Conntac, is now available and supports NetCom BW customers in setting up their home network and much more.

Conntac & Genexis Cooperation

Conntac and Genexis: smart and easy all-in-one customer self-service

23.5.2025

Setting up Internet connections is often complex for providers and network operators. Conntac offers a central solution for setup, troubleshooting and optimization — combined with powerful hardware from Genexis, Internet access is significantly simplified.

Kununu Top Company Seal 2023 2024 2025 from Conntac

Conntac GmbH once again receives kununu Top Company badge 2025

20.1.2025

Conntac GmbH, provider of a service platform for technical support, was once again awarded the renowned kununu Top Company seal. The company received the coveted recognition back in 2022, 2023 and 2024, and in 2025, it is once again one of the employers with an outstanding corporate culture.

Customer service for Gen Z

What does Generation Z expect from today's customer service? This white paper gives you an insight into the behavior of the younger generation. Find out more now!

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Subscribe to our LinkedIn newsletter The Conntac Chronicles to receive relevant insights and perspectives on current topics and challenges in the field of modern service solutions.

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