The service platform
for technical support.

Reduce the workload on your service hotline, cut processing times and costs in the service centre & field service and take your customer and user experience to the next level.

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Effective solutions for your service centre and beyond.

Support

Help your customers to help themselves. 80 % of customers help themselves thanks to self-service.

Convert

Onboard new customers quickly and easily and utilise up- and cross-selling potential.

Empower

Support your service agents & technicians on the way to work, during and beyond. Reduce your average service processing time by up to 70%.

Supervise

Analyse detailed real-time data and derive important measures. GDPR-compliant.

We empower consumers and professionals.

The #ConntacWay

The all-in-one service platform for technical support, especially for Internet providers, network operators and public utilities, starts where other solutions have long since reached their limits.

We have specialised in creating intuitive and interactive solutions that optimally support both consumers and professionals with technically complex problems. Whether at home, on the move or at work.

Our solutions consist of a smartphone app for consumers and professionals and the Conntac dashboard for service staff and managers, thus creating the perfect balance between independent, digitally guided processing of tasks and the bridge to real human contact in service cases - whenever necessary.

Conntac differentiates itself through a consistent ‘user-first’ experience, intuitive and well thought-out user interfaces at all levels with simultaneous technical depth.

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Measurement-supported
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User-centric
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Software-as-a-Service
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Hardware-Support
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GDPR-compliant
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Intuitive & innovative UX
“With the o2 my Service app, we have found the perfect complement for an outstanding customer journey. Our customers can resolve their issues themselves 24/7.”

Christian Schmidtchen

Head of Digital Enablement & Innovation at Telefónica Germany

The service platform

Exceed the service promise with Conntac solutions

Offer a unique service throughout the entire customer journey.

Customer service for Gen Z

What does Generation Z expect from today's customer service? This white paper gives you an insight into the behavior of the younger generation. Find out more now!

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