Media

Whitepaper

Our whitepaper media library is the definitive source of information on customer self-service and field service management topics, in-depth insights into our solutions and functions, and exciting information about our solutions. We are confident you will enjoy reading it!

Automated customer service – Opportunities and risks

There are many ways to utilise new technologies in customer service and the potential behind them is almost unlimited. The use of automated technologies.

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Optimising customer service – Challenges and solutions

Customer satisfaction is one of the most important metrics in companies, which not only helps to increase sales and revenue, but is also a key factor in attracting new customers.

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Checklist – Is your company ready for Self-Service?

Self-service technologies can bring companies significant financial benefits such as cost reductions and increased sales, create added value for customers and thus generally contribute to improving business performance.

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Reasons why customers do not reach the contract speed

The white paper ‘Analysing the factors influencing speed test results in the home network: Reasons why customers do not achieve the contract speed’ analyses the factors influencing internet speed in the home network.

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Measuring customer satisfaction

Measuring customer satisfaction is an indispensable tool for any company to optimise customer service and build strong customer loyalty.

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Customer service for Generation Z

What requirements does Generation Z have of today's customer service? Customer service strategies should be scrutinised regularly, especially when a new generation is on the rise that behaves differently and brings new requirements with it.

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