Our solutions support companies with technically complex processes relating to the service centre and beyond and contribute to a clear and efficient customer and user journey for companies of all sizes.
Conntac's solution fits very well into our service portfolio and complements our support offering excellently. The team has just impressed us with its speed.
Christian Schmidtchen
Head of Digital Enablement & Innovation
The agile and professional collaboration with Conntac and their understanding down to the smallest technical detail has resulted in an attractive app. It is impressive that Conntac is consistently living the idea of the customer journey.
Angela Kastner
Product Manager Customer Relations and Project Manager Self-Service App
The congenial collaboration was particularly evident in the coordination of the technical details. Here, the level of integration required by our customers was achieved in a very short period of time.
Markus Niedermaier
Head of Service
The successful collaboration with Conntac has helped us to significantly improve our customers' experience along the entire customer journey. Conntac not only impresses with its outstanding product range and know-how, but also with its great commitment and very high level of implementation expertise.
Armin Naraghi
B2C Product Manager
With several thousand downloads per month, the o2 my Service app is our most-used solution. It is also continuing to expand steadily.
With the M-net helps app, we support M-net customers with problems related to their Internet connection. We are gradually expanding this solution into a complete customer portal.
With the DG Home Network app, the smartphone becomes a powerful diagnostic and self-help tool. This app provides insights into the configuration and environment of the home network. It helps to make abnormalities visible and to optimize them independently through integrated help functions.
The My htp app helps htp customers to quickly and easily resolve questions and problems relating to their Internet connection themselves.
The TNG hilft app is TNG Stadtnetz GmbH's answer to the challenges of modern customer service. It bundles all customer concerns in one application. In addition to transparent communication, the app provides customer-friendly information and technical assistance for an improved customer experience.
In the MyProvider app, customers of several Internet providers who have questions and problems relating to their Internet connection can find help to help themselves. With Keptn.net and NYnet, we are pleased to welcome the first integration partners.
Our experts look forward to your enquiry.
