Presse
22.3.2024
For several years now, we have also been using another product for an existing customer of our Conntac Self-Service solution: A field service solution for field service. In the meantime, we at Conntac have been able to collect many learnings, further develop and constantly improve the product. We can now proudly announce that we can also offer the field service management solution to other companies. Find out more about Entry, the new solution from Conntac GmbH.
Entry — consisting of an app for field service technicians and the dashboard for the Network Operation Center — is the ideal complete solution for field service management. Entry is not only the perfect, complementary solution for numerous Internet service providers, but also offers a holistic, digital field service management tool for public utilities and energy suppliers. Because thanks to the use of Entry, time-consuming calls to log in and out of the location are a thing of the past. From now on, all relevant information is available centrally and digitally to authorized employees — even the tedious search for addresses is no longer necessary, as Entry already provides the correct location data intuitively.
With the Entry solution, network operation managers and executives can ensure that every access to sites is controlled and monitored. In the event of dangerous situations or lack of feedback from sales representatives, all notifications are activated so that quick measures can be taken. Entry thus not only ensures the safety of personnel, but also the controlled protection of sites and plants.
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Conntac revolutioniert Support-Prozesse. Die Self-Service Lösung von Conntac erkennt selbstständig Probleme, führt im Problemfall einen intelligenten Dialog mit den Kundinnen und Kunden durch und gibt Hilfe zur Selbsthilfe. Dadurch werden Kosten im Callcenter um bis zu 25% gesenkt.
2017 wurde das Unternehmen mit dem Gründerpreis – Digitale Innovationen auf der CeBIT ausgezeichnet. 2018 hat Conntac die o2 my Service App für Telefónica Deutschland erfolgreich veröffentlicht und konnte seitdem viele weitere Telekommunikationsunternehmen wie M-net und Vodafone als Partner begrüßen. Weitere Informationen finden Sie unter: www.conntac.net