Five years of experience with modern self-service in customer support

Five years of experience with self-service in technical support

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Technical problems and long waiting times in customer service are part of everyday life for many internet providers and municipal utilities. But how can support processes be made more efficient without compromising customer satisfaction? Self-service solutions promise to ease the burden on service hotlines and offer customers quick help at any time - but their successful implementation often presents companies with challenges.
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Dr. Michael Faath, CEO of Conntac GmbH, shares his insights from five years of experience in developing and implementing modern self-service solutions. He explains what is important, what benefits go beyond cost savings and why an intuitive solution strengthens the customer relationship in the long term.
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📩 Find out how your company can benefit from a modern self-service solution - read more now!