Online Talks
Many providers believe that their technical customer service is well positioned with traditional contact channels such as calls, chat and email – but what about the growing demands of tomorrow’s customers?
When choosing a service provider, the customer experience and digital innovations in customer service play just as big a role as attractive data and price packages. Stephen Hopson, Sales Manager at Conntac GmbH, discusses the importance of automation in technical customer support in this 25-minute online talk.
Get answers to the following questions:
Our event is free of charge for you. We only need the data requested in the registration form.
We use Microsoft Teams for our online talks. Participation is possible via browser, so there is no need to download the app.
One hour is scheduled for the entire online talk. The programme is roughly as follows:
- Welcome
- Talk (approx. 30 minutes)
- Time for questions, which can be asked via chat
Yes, the talk will be recorded and can be requested after the event. However, faces and names will not be visible afterwards.
If you are unable to attend, please send a short message to [email protected].
No, participation in our online talk does not entail any obligations. However, if you are unable to attend, please send a short message to [email protected].
We reject any form of discrimination at all our events.
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