Conntac Partner
A long-term partnership between BUGLAS members. M-net is expanding its service offering to include the Conntac self-service solution for Internet providers. Get to know the benefits.
Exclusive partnership benefits
The collaboration in detail
Increasing demands on the speed, availability and stability of the Internet challenge ISPs to expand their offerings in line with the needs of their customers. That's why M-net Telecommunications GmbH, Bavaria's leading fiber optic provider, offers its customers one of the fastest and most modern networks in Europe.
In order to further optimize the customer experience, M-net has expanded its service offering to include the Conntac self-service solution and thus offers its customers 24/7 available help. Thanks to close cooperation in all project phases, the app could be optimally tailored to the needs of M-net customers.
In particular, the joint customer journey mapping, the specification of the technical infrastructure as well as a strong focus on the usability of the app and the simplicity of the assistance have contributed significantly to the success of the app. The constantly increasing download and usage rates also show that the app is the right answer to customers' problems.
"The congenial cooperation was particularly evident when discussing the technical details. The depth of integration required from our customers' point of view was achieved in a very short time frame."
Markus Niedermayer
Head of Service & Operations, M-net
The common understanding of how the solution should look in the end resulted in many opportunities for the further development of the project. Particularly due to the regional proximity, the uncomplicated exchange was very often possible directly and personally, which we very much appreciate about our cooperation."
Michael Faath
Chief Executive Officer, Conntac
Contact us for a live demo
You will receive an offer with special conditions
Technical implementation after contract conclusion in 10-12 weeks
Your own self-service solution in use for more satisfied customers.
Are you interested in a partnership or do you have any questions?
