Presse
23.3.2017
The team at Augsburg-based startup Conntac won two awards in March. At CeBIT in Hanover, the IT company won the "Founder's Competition - Digital Innovations" organised by the German Federal Ministry of Economics and Energy. Brigitte Zypries, Federal Minister for Economic Affairs and Energy, presented the founders with the award, which includes an intensive coaching and mentoring package. Conntac prevailed over more than 300 teams in the competition.
Conntac also received an award in the Bavarian business plan competition organised by BayStartUP. The Augsburg-based company was awarded second place for its business idea and implementation plan.
Conntac has developed an app-based analysis software that makes it easier for telecom providers to contact their customers in the event of a fault. The app measures data such as bandwidth and router configuration. In an intelligent dialogue with the customer, simple technical questions are clarified and the individual situation is analysed. The software also provides self-help assistance. Only when this process is complete and the problem persists is the telco's customer service department called in. This should significantly reduce the number of calls.
"We are very pleased with this double recognition. It is a good sign that we are on the right track with our product idea and business model," says Dr Michael Faath, one of Conntac's two managing directors. The founding team also includes Christoph Keller, Benjamin Wöhrl and Prof. Dr. Rolf Winter.
Images
Conntac team photo (copyright Conntac GmbH)
Conntac logo (copyright Conntac GmbH)
Conntac logo EPS (copyright Conntac GmbH)
Wayra logo (copyright Wayra Deutschland)
About Wayra Deutschland
Wayra, Telefónica's start-up track, identifies and supports innovative start-up teams in growth as well as young technology companies, especially in the areas of Internet of Things (IoT), data analytics, cyber security and artificial intelligence.Wayra Deutschland, based in the centre of Munich, supports start-ups with financial resources, coaching, office space, events and direct access to Telefónica's operating units as potential customers and partners.
Wayra Deutschland has an impressive track record in the further development of its 38 supported start-ups to date. In 2017, for example, Wayra start-up Neokami, which offers an artificial intelligence solution for protecting company data, was sold to relayr. The Munich-based AI start-up ebot-7 was able to implement its solution in the system landscape of one of Europe's largest telecommunications companies thanks to Wayra. Most recently, automotive supplier Continental acquired Wayra start-up Parkpocket, which offers a data-based service for off-street parking.
Wayra is a global initiative with offices in ten countries, including Madrid, Barcelona, London and Santiago de Chile.
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Conntac revolutioniert Support-Prozesse. Die Self-Service Lösung von Conntac erkennt selbstständig Probleme, führt im Problemfall einen intelligenten Dialog mit den Kundinnen und Kunden durch und gibt Hilfe zur Selbsthilfe. Dadurch werden Kosten im Callcenter um bis zu 25% gesenkt.
2017 wurde das Unternehmen mit dem Gründerpreis – Digitale Innovationen auf der CeBIT ausgezeichnet. 2018 hat Conntac die o2 my Service App für Telefónica Deutschland erfolgreich veröffentlicht und konnte seitdem viele weitere Telekommunikationsunternehmen wie M-net und Vodafone als Partner begrüßen. Weitere Informationen finden Sie unter: www.conntac.net