Presse
16.11.2022
Great news: Conntac and O₂ Telefónica were honored with the DACH Customer Experience Awards in Wiesbaden (DE) on 23.09.2022 as winners in two categories of “Digitalization” and “Online Customer Service.”
The “O₂ my Service App”, powered by Conntac, impressed the international jury of experts at this year's DACH Customer Experience Summit twice. Our founder and managing director Dr. Michael Faath and Arne Bötticher, project managers in the area of Digital Enablement & Innovation at O₂ Telefónica, were able to give a joint live presentation in the categories digitization and customer support online completely convincing.
“We are delighted to receive the two awards, as they confirm our commitment to expanding self-service solutions in customer service across the board and would like to thank O₂ Telefónica for their trust and valued cooperation,” says Dr. Michael Faath.
Winning the DACH Customer Experience Awards and the praise from the jury and other participants confirm that Conntac's role as a pioneer for innovations and pioneering solutions will significantly influence technical customer service. The visions and efforts of our entire team to offer the best possible customer-oriented digital self-service are therefore continuously gaining momentum.
Whether it's initial setup, troubleshooting the DSL connection or configuring the smartphone, the O₂ my Service app helps O₂ DSL customers solve their concerns independently and digitally. If the self-service solution still has questions left unanswered, customers are connected to a competent O₂ service employee via the app.
With 4.8 out of 5.0 possible stars, the O₂ my Service app is the telecommunications app with the best ratings in Germany. However, the O₂ my Service app, powered by Conntac, is not only an asset for O₂ customers, but also great proof that both companies are significantly driving innovations in digital customer service.
For more information, visit: https://www.o2online.de/service/my-service-app/
The DACH Customer Experience Awards are presented annually in over 20 categories during the DACH Customer Experience Summit, held in Wiesbaden, Germany. There, companies from the DACH region will present their innovations and solutions, which contribute to an outstanding customer experience. The jury consists of true CX experts and has exceptional expertise.
For more information, visit: www.dach-cxa.com and www.dach-cxa.com/winner-2022
O₂ Telefónica is a leading full-service provider of telecommunications services for private and business customers. In addition to classic telephone and Internet connections, the portfolio of the core brand O2 and various secondary and partner brands also includes innovative digital services in the areas of Internet of Things and data analysis. In mobile communications, O2 Telefónica supports around 47 million mobile connections (including M2M — as of 30.09.2022). Telefónica Deutschland Holding AG is listed in TecDAX and MDAX and has been part of Eurostoxx 600 since June 2022. The company is majority-owned by the Spanish telecommunications group Telefónica S.A. based in Madrid.
O₂ Telefónica press contact:
https://www.telefonica.de/presse/presse-kontakt/presse-kontakt-ansprechpartner.html
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Conntac revolutioniert Support-Prozesse. Die Self-Service Lösung von Conntac erkennt selbstständig Probleme, führt im Problemfall einen intelligenten Dialog mit den Kundinnen und Kunden durch und gibt Hilfe zur Selbsthilfe. Dadurch werden Kosten im Callcenter um bis zu 25% gesenkt.
2017 wurde das Unternehmen mit dem Gründerpreis – Digitale Innovationen auf der CeBIT ausgezeichnet. 2018 hat Conntac die o2 my Service App für Telefónica Deutschland erfolgreich veröffentlicht und konnte seitdem viele weitere Telekommunikationsunternehmen wie M-net und Vodafone als Partner begrüßen. Weitere Informationen finden Sie unter: www.conntac.net
The DACH Customer Experience Awards are presented annually in over 20 categories during the DACH Customer Experience Summit, held in Wiesbaden, Germany. There, companies from the DACH region will present their innovations and solutions, which contribute to an outstanding customer experience. The jury consists of true CX experts and has exceptional expertise.
For more information, visit: www.dach-cxa.com and www.dach-cxa.com/winner-2022
O₂ Telefónica is a leading full-service provider of telecommunications services for private and business customers. In addition to classic telephone and Internet connections, the portfolio of the core brand O2 and various secondary and partner brands also includes innovative digital services in the areas of Internet of Things and data analysis. In mobile communications, O2 Telefónica supports around 47 million mobile connections (including M2M — as of 30.09.2022). Telefónica Deutschland Holding AG is listed in TecDAX and MDAX and has been part of Eurostoxx 600 since June 2022. The company is majority-owned by the Spanish telecommunications group Telefónica S.A. based in Madrid.
O₂ Telefónica press contact:
https://www.telefonica.de/presse/presse-kontakt/presse-kontakt-ansprechpartner.html