Presse
17.4.2024
Augsburg, April 17, 2024 — Conntac, provider of self-service solutions, has been supporting TNG Stadtnetz GmbH in the area of technical customer support since mid-April 2024. Die TNG helps App, powered by Conntac, is now available as a central communication channel for all end customers and offers a first-class customer experience through intuitive and individual step-by-step instructions for initial router setup and for resolving Internet problems.
Oliver Nissen, Head of Service Excellence and Social Media at TNG, explains: “The app is another consistent step for us to reach out to our customers. In addition to uncomplicated booking of our tariffs and transparent communication via our media, we use the app to provide even more customer-friendly information and offer assistance. ”
Since mid-April 2024, the TNG Stadtnetz GmbH app has been available for download free of charge to all customers in popular app stores. The app provides intuitive instructions from setup assistant, including the router configuration, up to WiFi device setup. With diagnostic tools, users can independently fix common problems such as disconnections and slow Internet speeds. Based on individual network configuration and usage, the app also delivers personalised recommendations for the best Internet connection. In addition, the app provides direct access to TNG Stadtnetz GmbH's customer support for issues that cannot be resolved independently.
The seamless integration of TNG helps App on the service hotline offers TNG Stadtnetz GmbH customers a holistic customer experience. Should a personal service contact be required, the app generates a process number and allows customers to submit their request and have it processed by service staff. In such cases, information from the app is automatically stored in Conntac Dashboard provided to speed up the editing process.
The development of the TNG hilft app is the result of close collaboration over several weeks. The result is a user-friendly application that proves to be a versatile tool for customers. Conntac GmbH would like to thank you for the successful cooperation.
About TNG Stadtnetz GmbH
TNG Stadtnetz GmbH has been part of Kiel's corporate landscape for over two decades. Today, it is a diverse company with over 380 employees at four different locations without losing its personal character.
TNG Stadtnetz GmbH now offers expertise in the areas of telecommunications and fiber optic expansion, data center services, software development and IT system consulting, where fiber optic expansion from planning and network construction to operating the networks can be carried out completely in-house. Through this broad positioning, TNG enables digital transformation and thus contributes to the progress of the community. This effort has paid off, as TNG has been one of the 20 largest telecommunications providers in Germany in terms of the number of active broadband customers since 2023.
For more information, see: www.tng.de
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